Darrell has over 30 years of professional experience delivering automation and MES solutions to the life sciences, consumer goods, and chemical industries. When people think of POMS they remember Darrell and the meaningful relationships they have built together. Darrell goes beyond MES systems when helping customers understand their business model. He fosters learning, knowledge, and optimism that people absorb and then redistribute back into their organization.
Will is a seasoned professional in the field of Life Science manufacturing technologies. He has over 15 years of success delivering manufacturing solutions for different MES vendors and professional services providers.
Having spent most of his career working with manufacturing systems, he had the privilege to participate in many unique and high-profile Pharma and Biotech projects around the world. Every project he worked on presented multiple learning opportunities and provided insight into the challenges and pain points customers are experiencing with implementing and maintaining complex systems such as MES.
Serving as Vice President of Professional Services at POMS Corporation, he leads the delivery of client implementation services for all POMS products, providing management and oversight of the professional services offered by the company. Travis has responsibility in all aspects of the ongoing customer experience at POMS, directly managing the Customer Support team.
Darrell goes beyond MES systems when helping customers understand their business model. He fosters learning, knowledge, and optimism that people absorb and then redistribute back into their organization. Will is a seasoned professional in the field of Life Science manufacturing technologies. He has over 15 years of success delivering manufacturing solutions for different MES vendors and professional services providers.
Having spent most of his career working with manufacturing systems, he had the privilege to participate in many unique and high-profile Pharma and Biotech projects around the world.
Every project he worked on presented multiple learning opportunities and provided insight into the challenges and pain points customers are experiencing with implementing and maintaining complex systems such as MES.
Serving as Vice President of Professional Services at POMS Corporation, he leads the delivery of client implementation services for all POMS products, providing management and oversight of the professional services offered by the company. Travis has responsibility in all aspects of the ongoing customer experience at POMS, directly managing the Customer Support team.
His professional experience is deeply rooted in customer support and customer success across telecommunications, IT management, and software industries. He previously led customer support related organizations at Blackboard and Apptix.
A successful Customer Support team will address all customer needs with a quick, complete, and compassionate resolution — and that is exactly what our team strives to do with every interaction. We partner with our customers to understand their unique manufacturing processes and needs so we can provide the best solutions to ensure their success. His past roles and experiences span engineering, consulting, and product management. Specifically, with POMS, he has over 20 years of experience serving customers globally in the Life Sciences and other regulated industries, enabling them to achieve manufacturing, operational, and business process improvements.
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