An Attempt to start is results in the error message above. It is "Stopped" in this case. Please try to restart Peer Name Resolution Protocol service. Click "Start", go to run, type "services. Then please click the button "Start" under "Service Status" to restart the service. We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
This can be beneficial to other community members reading the thread. I would like to tell that this function depends on the Network environment. This issue might occur if the below criteria are not met. Both computers aren't running Windows 7. In order to use Easy Connect with Remote Assistance, both of the computers must be running Windows 7.
Access to the Internet is limited. If access to the Internet is limited on either computer, Easy Connect is disabled. Your router doesn't support Easy Connect. You can check your router by using the Internet Connectivity Evaluation Tool on the Microsoft website.
Both computers aren't running Windows 7 : in fact they are not, one is W8, the other one is W7. I believe this not to be an issue as I confirmed Easy Aces was not greyed out and could establish a Remote Assistance session between the W8 and a W7 laptop on the same network.
Specifically on the W7 desktop Easy Access was greyed out. Perhaps this tip is from the pre-W8 era? Access to the Internet is limited : in this case I was using the Remote support from two PC in the same home network. Out of three PC's tested, two W8 laptop and W7 laptop did not have Easy Access greyed out and one W7 desktop had the problem mentioned.
Your router doesn't support Easy Connect: as with 2 ; there is only one router in my home network. So, my guess is that the above 3 points are not the route to a solution in my case.
On the other hand, I could have taken a wrong turn somewhere. My guess is that I should look for the solution in the W7 desktop PC. So, comments appreciated! Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.
To help someone not on the list, tap or click Help someone new. You can also use Quick Assist to give and receive remote assistance. Windows 10 More Need more help? Expand your skills. Get new features first. Was this information helpful?
Yes No. Thank you! Windows Remote Assistance is a useful feature that allows you to make someone you trust to take over your PC to fix some issues remotely. If you want to use it, you need to enable it in advance. How to enable Remote Assistance on Windows? Here are three methods. It is very easy to enable Windows Remote Assistance using command line.
The rule is to change the registry key using the enable Remote Assistance command line. Of course, the direct method to turn on Windows Remote Assistance by changing the registry key via Registry Editor.
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