Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Bring greater effectiveness to customer interactions in a CRM enabled contact center. Developed exclusively for Lync, Dolphin Q is a software-only solution for operating a professional contact center. Linking call information from Lync, customer records from Dynamics CRM, and agent information from Active Directory, Dolphin Q enables efficient and professional customer care, in a native Lync interface.
It automatically pops the customer record and logs all calls to the right contact in Dynamics CRM. Settings in Dynamics CRM will influence the call routing with functions like preferred agent and repeated contacts. Loxysoft AS, part of Loxysoft Group and formerly known as Dolphin Software AS, is the largest supplier of full-service support systems for Contact centers and other contact-intensive organizations in the Nordic countries. Watch our brief video for a product overview.
A streamlined customer service contact center to manage, workflows, and unify communications with business processes, LUCS brings phone, IM, email, and web contacts together in one customer service management system.
Contacts are quickly channeled to the appropriate person by multiple criteria including language, location, expertise, responsibility level. Conferencing can quickly be established to hand off a customer from one representative to another. LUCS is for customer service-oriented companies looking of unify all their contact center sources into one smart and effective system. It enables companies to focus on customer service processes to improve service and save time and money. Built natively on the Lync call control server and Lync desktop client, MiContact Center for Lync is an end-to-end Lync contact centre solution.
All of this is controlled by a simple to use toolbar that docks onto the side of the Lync desktop client. Supervision: Real-time monitoring, reporting, and resource forecasting. Interactive Voice Response: Provide customers with in-queue messaging, web and voice call-backs. Interactive menus guide customers to the services they seek. Access to queue statistics routes calls to queues that aren't busy. Maximize customer satisfaction, harnessing the benefits of Lync for effortless customer engagement.
Netcall Liberty ContactCentre with Lync integration is a fully integrated automatic call distribution solution ACD , with multimedia interaction management including web chat, email, and social customer service. It delivers:. The T-Metrics Contact Center empowers organizations to apply Lync features such as presence, voice, instant messaging, video, and collaboration when managing simple or complex customer interactions.
By enabling contact center agents, subject matter experts, and business users to collaborate, organizations are able to deliver a richer and more satisfying customer experience. This multi-switch multi-vendor capability provides a seamless and elegant strategy for sites to migrate contact centers from legacy systems to Lync.
Integrating fully with the voice telephony and collaboration capabilities of MS Lync it also supports Microsoft Exchange and Active Directory. Additional Functions:.
We appreciate the feedback as it helps keep our teams prioritized for your needs. We invite you to keep an eye on our public roadmap — as we add them based on their timing. Cloud Voicemail CVM has been supporting our cloud users for more than two years.
We are now adding support for our Skype for Business Server customers as well as those using Lync Server Cloud processing of your voicemail will give users access to latest in technology with cloud reliability. App Setup Policies can customize Microsoft Teams to highlight the apps that are most important for your users. Choose the apps to pin and set the order that they appear in your left-hand rail.
App setup policies let you showcase apps that users in your organization need, whether they were built by Microsoft, our partners, or your developers. These policies also manage how built-in features appear for your users. You can now manage access to apps for individual users through App permission policy.
This policy lets you control who in your organization can interact with specific Microsoft and externally built apps. You can also limit access to apps built by your organization, letting you phase the app rollout. You can define org-wide settings to block certain apps outright for your tenant. Achieve requirements for data discovery as part of an investigation or litigation for Teams content with the same in-place search, conditions and export experience as you use for the rest of Office content.
Legal hold for Teams content of on-premise Exchange users is coming soon for all organizations with Office or Microsoft E3 plans. Because Teams stores content for Exchange on-premise users in the cloud, the same process to manage and discover against Teams channels and chats can be used. Give your legal department a sigh of relief as they embrace the modern workplace. Not only do you have all the benefits of the chat-based workspace, but you have them in a compliant way. Custodian management for Teams memberships is now in preview as part of the new Advanced eDiscovery update.
Organizations with Office E5, Advanced Compliance or Microsoft E5 Compliance can use the new capabilities to manage custodians as part of an investigation or litigation.
Quickly identify and place a legal hold on shared locations such as Teams - based on memberships of the individual related to the case. Retention for Teams channels and chats is now available as part of the core Data Governance capabilities in Office or Microsoft E3. Supervision for Teams channels and chats is now generally available to help organizations meeting internal communications monitoring requirements to meet regulatory compliance or internal policies. This will give customers and partners the ability to collaborate effectively with private chats, open channel conversations, and file sharing.
Teams can be installed in each individual virtual machine in persistent and dedicated VDI environments. This solution will work in the major VDI environments for chat and collaboration.
We are also currently collaborating with Citrix to enable calling and meetings features in Teams. This is based on the same policy engine used and proven in our other DLP services.
For organizations that are using Microsoft Teams to accelerate their workforce collaboration and productivity, this provides a new way to ensure proper control and governance of important data — both for the purpose of achieving internal security objectives as well as meeting external compliance and privacy requirements.
The experience is simple for end-users and balances the need to enforce data protection policies while not inhibiting end-user productivity. When someone sends a message, either within a chat or a channel, the content of the message is inspected for sensitive information — as defined by your organization. If sensitive information is identified, then the message is revoked and no longer accessible by the recipient s.
Similar to how DLP operates in other Office services, policy tips gives the sender additional information on the reason for the message being blocked, such as the presence of credit card information or social security numbers.
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